Borneo88 Privacy Policy – How We Protect the Personal Data of Malaysian Players

Borneo88 ("we," "the platform," or "Borneo88") respects the privacy of all users on our platform in borneo88.click. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use our services.

By registering an account or using any Borneo88 services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

This Policy should be read together with Terms & Conditions Borneo88, which constitutes the entire agreement between you and our platform.

Borneo88 collects various categories of personal data depending on how you interact with our platform. Below is a full breakdown of the data we may collect:

Borneo88 collects personal data through a number of different channels:

• Account Registration: You provide basic information directly when registering at Borneo88, including your name, email, phone number, and password;
• Identity Verification (KYC): To process withdrawals, you may be required to upload a copy of your MyKad, bank statement, or other verification documents;
• Financial Transactions: Every time you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX, Maybank2u, or CIMB Clicks, your transaction details are automatically recorded;
• Platform Usage: Game activity data, sessions, and betting history are collected automatically as you use the Borneo88 platform;
• Device & Technical: Technical information such as IP address, device type, and browser is collected automatically for security purposes;
• Communications: When you contact the Borneo88 support team, the content of that communication is retained for quality control and dispute resolution purposes.

Borneo88 uses your personal data solely for the following legitimate purposes:

• Account Management: Creating, verifying, and managing your Borneo88 account;
• Transaction Processing: Processing deposits and fund withdrawals via approved Malaysian payment methods;
• Identity Verification: Complying with KYC requirements and Anti-Money Laundering (AML) procedures;
• Platform Security: Detecting and preventing fraud, multi-account usage, and unauthorised access;
• Service Improvements: Analysing usage patterns to improve the user experience on the Borneo88 platform;
• Service Communications: Sending important notices relating to your account, security, and changes to our terms;
• Marketing (with consent): Sending Borneo88 promotional information, bonuses, and special offers — you may unsubscribe at any time;
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support related to problem gambling.

Borneo88 does not sell your personal data to any third party for marketing or commercial purposes. However, we may share your data with the following parties under limited and controlled circumstances:

• Payment Gateway Providers: To process deposit and withdrawal transactions via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, and CIMB Clicks. Only the minimum information required to process the transaction is shared;
• Game Software Providers: Third-party game platform providers may receive the minimum technical data required to deliver games to you;
• Identity Verification Services: Approved third-party KYC providers may process your identity verification documents. All such providers are bound by strict confidentiality agreements;
• Legal Authorities: Borneo88 may be required to disclose your data to lawful authorities such as law enforcement agencies, courts, or regulatory bodies when mandated under Malaysian law;
• Business Transfers: In the event of a merger, acquisition, or sale of Borneo88's assets, user data may be transferred as part of that process. You will be notified in advance.

Borneo88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL Encryption: All communications between your browser and Borneo88's servers are protected by the latest SSL/TLS encryption protocols;
• Encrypted Database: Sensitive data such as passwords is stored in encrypted form using strong hashing algorithms;
• Two-Factor Authentication (2FA): We offer an additional layer of security through 2FA to protect your account from unauthorised access;
• Continuous Monitoring: Borneo88's security system monitors suspicious activity 24/7 and will notify you if any unusual access is detected;
• Restricted Access: Only Borneo88 staff who require access to your personal data for work purposes are permitted to do so, and are bound by strict confidentiality agreements;
• Regular Security Audits: The Borneo88 platform undergoes regular security testing and audits by independent security experts to ensure compliance with the latest data protection standards.

The Borneo88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality;
• Performance & Analytics Cookies: Helping us understand how users interact with the Borneo88 platform so we can make meaningful improvements;
• Functional Cookies: Saving your preferences such as language, account settings, and display options to provide a more personalised experience;
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the Borneo88 platform.

As a Borneo88 user who trusts us with your personal data, you hold the following important rights, which we fully respect:

To exercise any of the above rights, please contact us by email at support@borneo88.click with the subject line "Data Privacy Request." We will process your request within 30 business days.

Borneo88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for legal compliance and dispute resolution purposes;
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Anti-Money Laundering regulatory requirements;
• Activity & Security Logs: Retained for 2 years for digital forensics and dispute resolution purposes;
• Customer Support Communications: Retained for 3 years from the date of last communication;
• Cookie Data: Depending on the type of cookie — from the current session only up to a maximum of 2 years.

Once the retention period expires, data will be securely deleted or anonymised in accordance with Borneo88's data security procedures.

The Borneo88 platform is intended for individuals aged 18 years and above only. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

If you have reason to believe that a minor has registered on Borneo88, please notify us immediately at support@borneo88.click.

In the course of Borneo88's daily operations, your personal data may be processed or stored on servers located outside Malaysia. This may occur when we engage approved international technology service providers.

In all such circumstances, Borneo88 ensures that:

• Data transfers are carried out only to destinations that provide an adequate level of data protection;
• Binding data processing agreements are in place with all data recipients outside Malaysia;
• Appropriate technical and organisational measures are in place to protect data during and after any transfer.

Borneo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons.

When material changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document;
• Displaying a clear notice on the Borneo88 platform for a minimum period of 30 days;
• Sending email notifications to all registered members regarding important changes.

Your continued use of the Borneo88 platform after notice of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Borneo88 handles your personal data, please contact us through the following channels:

• Privacy Email: support@borneo88.click (subject: "Data Privacy Enquiry")
• Live Chat: Available 24/7 within the Borneo88 platform — log in and click the chat icon
• Response Time: We aim to respond to all privacy enquiries within 3–5 business days